About Us

Community Benefits

During 2012 and 2013, Hallmark Health System’s (HHS) Community Services Department undertook a comprehensive Community Health Needs Assessment (CHNA) process with support from the Institute for Community Health. The goal of this assessment was to better understand the needs and assets of the communities in Hallmark Health System’s service catchment area. The assessment will guide HHS's community benefits planning and its efforts over the next three years to identify and address gaps in community needs. The assessment process meets the dual requirements of the Internal Revenue Service, United States Treasury Department and Community Benefits guidelines for acute care hospitals set forth by the Massachusetts Office of the Attorney General.

The CHNA uses a mixed-methods approach, looking at a variety of health topic areas and social factors across the area. This includes review of secondary community health data across a variety of socio-demographic, youth and health indicators; interviews with 18 key community leaders and stakeholders, asking about top health concerns and vulnerable populations, community assets and resources and analysis of 387 community surveys completed by area residents, collecting information about health concerns, behaviors and needs. Also included in the assessment is a review of assets and resources across the area and the perspectives of medically underserved community members and stakeholders with public health expertise.

Community Benefits Needs Assessment Executive Summary and Final Report

Bound copies of the CHNA are available for review by request of the public at Lawrence Memorial Hospital and Melrose-Wakefield Hospital, as well at HHS locations in Malden, Medford, Reading and Stoneham.

Please complete our Community Health Survey. Any personal information you share will be kept confidential. Your feedback is very important in helping us to plan future programs that best meet the needs of the community. 

Please answer the questions as best as you can. Your answers are anonymous.  If there are any questions you don’t want to answer, you can leave them blank. 

You can complete the survey online, download a paper copy of the survey or have a survey sent to you by contacting Nancy Ward in Community Services at (781) 338-7556 or This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also mail the survey to: Hallmark Health System, Community Services, 239 Commercial St., Suite 141, Malden, MA 02148.

HHS Community Health Needs Assessment 2013 Survey

Downloadable Community Health Survey

Translated Community Health Surveys

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