The Team of the Month recognition is awarded for the amazing work that numerous teams, groups, committees and departments perform either on a regular or occasional basis that directly relates to any of our five cornerstones: People, Quality, Service, Growth and Finance. The Team of the Month is given a luncheon celebration hosted by Michael V. Sack,President and Chief Executive Officer, banners listing their team name are featured throughout our facilities, they are given a framed certificate and the opportunity to present for give minutes at a Leadership meeting.
Nomination forms may also be picked-up in the Human Resources Office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.
Team of the Month
West 2, Lawrence Memorial Hospital of Medford
West 2 has undergone major transitions in the past year. They have successfully merged two different clinical areas, which include surgical/bariatric with telemetry/cardiology patients. The combined nursing staff from both West 2 and West 3 was provided with staff education and clinical competencies to care for a variety of complex patient populations. The merging of two clinical areas could be a daunting task for some, but this professional team embraced the challenge. The feedback from the nursing staff has been positive about the opportunities that they were given to expand their clinical knowledge and skill set. This has led to an increase in staff satisfaction as well as the creation of a synergistic model for our professional practice, leading to improved patient outcomes. There has been no better reward then seeing the staff share their expertise and grow professionally amongst each other.
This large unit has been challenged with keeping the noise level down during Quiet Time. When addressing the Press Ganey comments regarding noise, the team rallied to implement a plan. They formed a taskforce, which addressed the present noise challenges within the unit. As a team that included secretaries, nurses and nursing assistant staff they problem solved and made creative suggestions on how to address the issues. Some of the beneficial suggestions included removing the laptops from the central desk at the nurse’s station as this lends itself to a popular gathering area and dimming the lights, doing frequent patient rounding, encouraging families to postpone their visits during this time and arranging lunch times around the hour. They also provided additional seating for the nursing staff enabling them to sit at the computers on wheels in the hallways.
During a unit council meeting staff addressed their concerns with patient safety during medication administrations. As a group they wanted to trial not taking any phone calls during 7 - 10 a.m., feeling that numerous interruptions during this timeframe contributed to medication errors. They decided that all calls would be deferred until after that time. The unit has since adapted this practice as part of the daily culture of safety. This practice change was a direct result of the shared governance model and the prioritization of patient safety.
In efforts to improve the unit’s growth volume, concerted efforts have been made to call back patients after discharge to promote health and wellness as well as assess the understanding of their discharge instructions and follow-up plan. Their patients have voiced appreciation towards the nursing staff applauding their efforts in reaching out to the community. This positive feedback elevates Hallmark Health System as a healthcare system of choice for patients in the area, leading to increased patient volume.
News & Events
Wednesday, October 22 2014 17:42